gamezon Responsible Gaming
At gamezon, we believe that entertainment should always stay enjoyable. This page outlines the tools, guidelines, and support resources available to every player in the Philippines.
Our Commitment to Safe Play
Gaming is meant to be a form of leisure — not a source of stress or financial hardship. gamezon is committed to providing a safe, fair, and transparent environment for all registered players in the Philippines.
Deposit Limits
Set daily, weekly, or monthly deposit caps directly from your account settings. Once a limit is applied, it takes effect immediately and can only be increased after a mandatory cooling-off period.
Session Time Reminders
Enable session time alerts so you receive a notification after a set period of play. Taking regular breaks helps you stay in control and keeps gaming a relaxing activity rather than a compulsive one.
Self-Exclusion
If you feel you need a break, you can request a self-exclusion period ranging from 30 days to permanent closure. During this time, your account will be suspended and you will not be able to log in or deposit.
Support Access
Our support team is available to assist with any responsible gaming concern. Reach us at [email protected] and we will respond promptly with guidance tailored to your situation.
Recognising Problem Gambling
Knowing the warning signs early makes it easier to seek help before gambling becomes harmful. If any of the following apply to you or someone you know, we encourage you to reach out for support.
Warning Signs to Watch For
- Spending more money or time on gaming than you originally planned
- Chasing losses by placing larger bets to try to recover previous losses
- Neglecting work, family, or personal responsibilities because of gaming
- Feeling restless, irritable, or anxious when not able to play
- Borrowing money or selling possessions to fund gaming activity
- Hiding your gaming habits from family members or close friends
- Using gaming as a way to escape stress, anxiety, or personal problems
Healthy Gaming Habits
- Set a fixed entertainment budget before you start and stick to it
- Treat gaming as leisure, not as a way to earn income or solve financial problems
- Take regular breaks and avoid playing for extended periods without rest
- Never play under the influence of alcohol or when emotionally distressed
- Keep gaming in balance with other hobbies, social activities, and responsibilities
Age Restriction
gamezon is strictly for players aged 21 and above, in line with Philippine gaming regulations. We conduct age verification during registration and reserve the right to request additional documentation at any time. If you suspect a minor is accessing the platform, please contact us immediately at [email protected].
Help and Support Resources
You are never alone. If you or someone close to you is struggling with gambling-related concerns, the following resources are available to players across the Philippines.
PAGCOR Responsible Gaming
The Philippine Amusement and Gaming Corporation (PAGCOR) oversees responsible gaming standards across all licensed operators in the Philippines. Players can reach out to PAGCOR directly for guidance on self-exclusion programmes and gaming-related concerns. PAGCOR's responsible gaming framework is designed to protect Filipino players and ensure that gaming remains a safe form of entertainment. Information about PAGCOR's player protection initiatives is available through their official channels. gamezon operates in alignment with PAGCOR's responsible gaming guidelines at all times.
Mental Health Support
The National Center for Mental Health (NCMH) in the Philippines provides free mental health services and crisis intervention for individuals experiencing gambling-related distress. The NCMH Crisis Hotline is available 24 hours a day, seven days a week, and can be reached at 1553. Seeking help is a sign of strength, and trained counsellors are ready to listen without judgement. Family members and loved ones of problem gamblers are also encouraged to seek guidance and support. Early intervention significantly improves outcomes for those affected by problem gambling.
How to Request Self-Exclusion on gamezon
- Log in to your gamezon account and navigate to the Account Settings section.
- Select the Responsible Gaming tab and choose Self-Exclusion from the available options.
- Choose your preferred exclusion period — options range from 30 days up to permanent closure.
- Confirm your request. Your account will be suspended immediately and you will receive a confirmation email.
- If you need assistance at any step, contact our support team at [email protected] and we will process your request promptly.
Play Smart, Stay in Control
Have questions about our responsible gaming tools or need help managing your account? Visit our FAQ or get in touch — our team is here for every player in the Philippines.